Welcome to Florist Southfields, your trusted local partner for online flower delivery in Southfields and the surrounding areas. By placing an order on our website, you agree to comply with and be bound by the following Terms & Conditions, which govern your use of our services for the delivery of flowers and related products. Please read these terms carefully before making a purchase, as they outline your rights and responsibilities when ordering from us.
These Terms & Conditions apply to all customers who use our website to purchase flowers or floral arrangements for delivery within Southfields and its neighbouring areas. By accepting these terms and completing an order, you confirm your understanding and agreement to abide by them regardless of your location within our delivery network.
1. Placing an Order
You can place an order through our website by browsing our selection of flowers and floral arrangements. Once you have selected your chosen items, add them to the online basket and proceed to checkout. During the checkout process, you will be asked to provide necessary details, including the recipient's name, delivery address, contact information, and any special delivery instructions.
2. Order Confirmation
After submitting your order and completing payment, you will receive an order confirmation via the website and/or SMS acknowledging receipt of your order. Please note, this confirmation does not signify acceptance of your order; it simply confirms that we have received it.
3. Order Acceptance
Acceptance of your order and completion of the contract between you and Florist Southfields occur once we have reviewed your order details, processed your payment, and dispatched your flowers for delivery. We reserve the right to refuse orders at our discretion, particularly where products are unavailable or in cases of suspected fraudulent activity. Should we be unable to accept your order, we will notify you and provide a full refund.
4. Product Availability
All products are subject to availability. If a particular flower or arrangement is unavailable due to seasonal or supply reasons, we reserve the right to make reasonable substitutions using items of equal or greater value, ensuring your selected style and colour scheme are maintained where possible. We will attempt to notify you of significant substitutions before processing your order.
1. Accepted Methods
We accept payments through major credit and debit cards, as well as other valid digital payment methods specified on our checkout page. Orders are not confirmed until payment has been successfully processed.
2. Pricing
All prices shown on our website are in GBP (£) and are inclusive of VAT. Delivery fees, if applicable, will be displayed separately during checkout prior to payment. We reserve the right to update prices without prior notice, though any changes will not affect orders already placed and confirmed.
3. Payment Security
Your payment details are securely processed using industry-standard encryption technology. We do not store your full payment details on our servers. For your protection, please ensure you only enter payment information into our official website checkout.
1. Delivery Areas
We deliver throughout Southfields and surrounding locations as specified in our delivery policy. If your requested delivery address falls outside of our stated delivery areas, we will inform you as soon as possible and provide a full refund if we are unable to fulfil your order.
2. Delivery Times
We will endeavour to deliver your order on your selected date, subject to available delivery slots and during our normal business hours. While we do our best to accommodate requested times, specific delivery times cannot be guaranteed, especially during peak periods such as Valentine’s Day or Mother’s Day.
3. Delivery Instructions
At checkout, please provide clear instructions for delivery to homes, businesses, hospitals, or other venues. If the recipient is not available at the time of delivery, our driver may leave the flowers with a neighbour or in a safe place and will notify the recipient accordingly. If no suitable alternative is available, we will contact you to arrange redelivery, which may incur an additional fee.
4. Delivery Delays
Occasionally, external factors (such as traffic, weather, or events beyond our control) may cause unavoidable delays. In such cases, we will do our best to keep you informed and to minimise any inconvenience. Our liability for late delivery is limited (see Liability below).
1. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. Cancellations requested at least 24 hours prior to the scheduled delivery date are eligible for a full refund. Orders cancelled with less than 24 hours’ notice may not be refunded, particularly if your order has already been prepared or dispatched.
2. Amending Orders
Should you wish to make changes to your order (such as updating the delivery address or modifying your selection), please contact us immediately. We will endeavour to accommodate requests, provided the flowers have not yet been prepared or dispatched. Amendments cannot be guaranteed once preparation has commenced.
3. Returns and Refunds
Due to the perishable nature of flowers, returns are generally not accepted. However, if you or your recipient are dissatisfied with the quality of the flowers delivered, please notify us within 24 hours of receipt. We may request a photo as evidence and, at our discretion, offer a replacement or refund. Our aim is to ensure that every customer is satisfied with our online flower delivery service in Southfields.
Accurate Information
You are responsible for ensuring that all details provided to Florist Southfields are accurate and complete. This includes all recipient and delivery address information. We are not liable for delivery failures or delays caused by incorrect or incomplete details supplied by you.
1. General Liability
Our total liability to you under these Terms & Conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the purchase price of the flowers and delivery service ordered. We are not liable for any loss of profit, loss of enjoyment, or indirect, special, or consequential losses, whether or not foreseeable, arising out of or in connection with your order or our failure to deliver on time, except where required by law.
2. Events Beyond Our Control
Florist Southfields is not responsible for any failure to perform, or delay in performance, of any of our obligations where such failure or delay results from circumstances outside our reasonable control. These may include (but are not limited to) extreme weather, natural disasters, strikes, accidents, or traffic interruptions.
3. Product Photo and Description
We make every effort to display our flower arrangements and bouquets accurately, both in written descriptions and photographs. However, flowers are a natural product and some variations in colour, size, or stem length may occur. Photos are for illustrative purposes only but represent the general style and quality you can expect.
We process personal information in line with UK data protection laws and our Privacy Policy. Your details will only be used for processing your order and, with your consent, providing relevant updates or marketing communications. We do not sell or share your information with third parties except as necessary for order fulfilment (for example, sharing address details with our delivery drivers).
For more information, please consult our Privacy Policy.
All content on our website, including product photographs, descriptions, and logos, remains the property of Florist Southfields or our licensors. Any use, reproduction, or distribution of our materials without our prior written consent is strictly prohibited.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting to our website. Your continued use of the site and our services constitutes your acceptance of any revised terms.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of law, the remainder of these terms shall remain in full force and effect.
If you have any questions about these Terms & Conditions or require assistance with your order, please consult our website for customer service information or use our online contact form. We are always happy to assist our valued customers across Southfields and nearby areas.
Thank you for choosing Florist Southfields for your online flower delivery needs. We look forward to delighting you and your loved ones with our fresh floral designs and professional service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 261 Wimbledon Park Rd, London, SW19 6NW.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Southfields, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Southfields.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
