Returns, Refunds & Complaints Policy – Florist Southfields

Our Commitment to Fresh Flowers in Southfields

At Florist Southfields, we take immense pride in delivering fresh, beautiful flowers to our customers in the Southfields community. We understand the importance of receiving blooms that look and feel their absolute best, whether for a special occasion or simply to brighten your home or workspace. Our fresh flowers guarantee is at the heart of our returns, refunds, and complaints policy, offering you complete confidence in ordering from your trusted local Southfields florist.

Damaged-on-Arrival Flowers

If your flowers arrive damaged or are not in the stunning condition you expect, we urge you to notify us as soon as possible. Our dedicated team will address your concerns swiftly and professionally. To help us resolve your issue efficiently, please contact us within 24 hours of receipt and, if possible, retain the original packaging and provide photos of the damaged flowers. This allows us to investigate thoroughly and ensure that every order meets the high standards valued by our Southfields customers.

Freshness Window and Guarantee

We promise that every floral arrangement dispatched by Florist Southfields meets our strict freshness criteria. We guarantee that your flowers will remain fresh for a minimum of five days from the delivery date, provided they are cared for according to our care instructions. Our freshness window reflects our commitment to quality and local pride, distinguishing us as Southfields’ reliable florist for homes and businesses alike.

Refund and Replacement Options

Your satisfaction is our priority. If your flowers do not meet our freshness guarantee or are damaged on arrival, you may choose between a full refund or a replacement bouquet. Once we verify the issue, we’ll process your refund promptly to your original payment method or arrange for a fresh replacement delivery at a time convenient for you. We aim to resolve all returns and refunds within five working days of notification, ensuring a seamless service for our valued Southfields customers.

How to Raise a Complaint

We value feedback and take every complaint seriously. If you are unhappy with any aspect of your order or our service, please reach out to us with your order details and a description of your concerns. To help enact a positive resolution, we recommend contacting us within five days of receipt for flower quality issues, and within seven days for any other complaint. Our team will acknowledge your concern and keep you informed throughout the resolution process.

Trusted Local Florist for Southfields Neighbours

Florist Southfields is proud to serve both households and businesses across the Southfields area. Our local roots and personal service ensure a level of trust and reliability that you can depend on with every order. Thank you for allowing us to be your chosen Southfields florist. We are always here to help and make your flower gifting experience special and worry-free.